What are ISO 9000 and ISO 9001?
International Standards for Quality Management Systems
ISO 9000 is a set of standards for quality management systems that is accepted around the world. Currently more than 90 countries have adopted ISO 9000 as national standards. When you purchase a product or service from an organization that is registered to the appropriate ISO 9000 standard, you have important assurances that the quality of what you receive will be as you expect. In addition, with the year 2000 revision of the standard, quality objectives, continual improvement, and monitoring of customer satisfaction provide customers with increased assurances that their needs and expectations will be met.
The standard intended for quality management system assessment and registration is ISO 9001. The standards apply uniformly to organizations of any size or description.
Why are the Standards so Important?
Many companies require their suppliers to become registered to ISO 9001 and because of this, registered companies find that their market opportunities have increased. In addition, a company's compliance with ISO 9001 ensures that it has a sound quality management system, and that is good business.
Registered companies have had dramatic reductions in customer complaints, significant reductions in operating costs and increased demand for their products and services. Other benefits can include better working conditions, increased market share, and increased profits.
ISO 9000 registration is rapidly becoming a must for any company that does business in Europe. Many industrial companies require registration by their own suppliers. There is a growing trend toward universal acceptance of ISO 9000 as an international standard.
To learn more about ISO 9000 and 9001 certification visit www.iso.org
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